Lookout is a service that is designed to give users a security solution for their smart home, it combines in-app service with smart devices to monitor users’ home activity.
Benefits of Lookout
Makes people feel safe, Easy to set up and use
Notifies only what’s important, Understandable at a glance
Accessible without the app, Shares safety responsibilities
Problem
Automation is difficult to set up and use
MVP
First launched the service without security kit for a small number of Wink users who already had any sensor on their platform. Wink platform has many automation available, and Wink users still could do similar functionality. The MVP was for helping users to set up quickly and easier to control security devices for their smart home and see if they see the value of the subscription service.
How it works
Easy to set up
Easy Access, simple control
Concept Design for North Star
Creating a vision that we follow and iterate, and user research to find real user problems
The focus of concept design is based on Home, Away and Night of user state, Easy Setup for the service, Multi-User mode for shared responsibility, and Emergency Contacts for validation.
Hypotheses for concept user testing
Understand what the service is and the value, Lookout notifies users about what’s important, Users understand that information at a glance, Emergency Contacts / Multi-User Mode, Auto Location / Geofence, Desirability of the service, Modes - Home & Night &Away
Ideation
Launch to every user
Intro Slides
Alerts On & Off
How it works
Activity & Settings
Video integration
Location Based Lookout Benefits
Notifies about what’s important
Accessible without the app
Shares safety responsibilities
Improve the notifications that people receive by filtering notifications based on the user's location and make sure people only get notified about what’s important. While it requires the app, it requires that the users use the app less (accessible without the app ). A multi-user location-based Lookout also allows household members to share safety and responsibility.
